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Estates and Facilities

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  3. Helpdesk & Reception

Helpdesk & Reception

The Estates & Facilities Helpdesk enables staff and students to log requests for maintenance, security and cleaning at the University.

To log a request, go to the Helpdesk or scan one of these QR codes, download the Planon Live app and enter the URL: https://usw-prod.planoncloud.com

iPhone:                                                                              Android:

Helpdesk QR code iPhone                                                    Helpdesk QR code Android

The following video explains how to log a request:


Please note, issues logged using the Helpdesk link and QR codes are monitored Monday to Thursday, 8am - 4pm and Friday, 8am - 3.30pm. Issues are not monitored over the weekend, or during public or University holidays.

For emergencies, 24/7 please call 01443 482222.

For general enquiries, please email [email protected].